Arbitration Eligibility

Is Your Purchase Eligible for Arbitration?

When we buy a vehicle at auction, certain factors determine if it qualifies for arbitration. Things like auction announcements, the lighting system, vehicle costs, and title are a few of these factors.

Vehicles Sold With Sale Light Information

Arbitration for vehicles sold under the Manheim sale light system is governed by the NAAA Arbitration Policy.*

Light Color**	Meaning	Eligible for Arbitration?	Notes
Green	Vehicle free of any known major defects	Yes	Any single mechanical defect with a repair cost of $600 or more is eligible to arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.
Yellow	Vehicle sold under announced conditions	Limited	Refer to Appendix I (“Limited Guarantee”) of the NAAA Arbitration Policy for more information.
Red	Vehicle sold as-is	Signiﬁcantly Limited	Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.
Blue	Vehicle sold without title present	Misrepresented vehicles only	Refer to Title Arbitration Policy (section V) of the NAAA Arbitration Policy for more information

*Different policies may apply depending on the type of vehicle and channel in which it is sold. For a complete list of policies governing arbitration, please review the Arbitration section of Marketplace Policies.

**During in-lane sales, lights are normally located above the auction block. During Simulcast sales, lights are at the top right of the sale window.

Exceptions

Vehicles selling for $3,000 and under, with no Limited Guarantee announcement, are considered as-is. These vehicles are only subject to arbitration for:

Odometer issues (present and history)
Title issues (present and history)

For more information, please refer to the $3,000 and Under Arbitration Policy.

Vehicles Sold Without Sale Light Information

OVE.com vehicles do not operate under the sale light system. All vehicles are considered to be “ride and drive” (R/D) unless speciﬁcally labeled as-is (includes any vehicle selling for $3,000 or under).

For more information, see the Addendum to 2021 NAAA Arbitration Policy for OVE.

Vehicle Condition	Meaning	Eligible for Arbitration?	Notes
Ride and Drive	Vehicle free of any known major defects.	Yes	Any single mechanical defect with a repair cost of $600 or more is eligible to arbitration. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.
As-is	Vehicle sold as- is; vehicle sold for $3,000 or under.	No	Arbitration on as-is dollar amount, model years, and mileage is subject to local auction policy. Refer to Arbitration Guidelines (section VII) of the NAAA Arbitration Policy for more information.

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